FAQ

Yonbo primarily uses OpenAI models. We have implemented system-level enhancements to improve memory accuracy, reduce errors, and support synchronized physical control.Currently, OpenAI performs best at filtering sensitive words. We are working on supporting more large language model (LLM) interfaces. In the future, we plan to provide more API options and allow users with developer privileges to integrate their own APIs.

Yonbo is designed for children ages 4 to 12, serving as a playful, intelligent companion that learns, interacts, and grows together with them.However, since Yonbo supports AI agents and AI characters, you can fully customize its personality, tone, and interaction style — making it suitable for different users and scenarios.

The device's SN code is located on the back of the robot's neck.

Currently English, with plans for multilingual updates via OTA.

Yes! Yonbo comes with a variety of interactive and educational games designed for children.It can play story-based, reaction, memory, and logic games, and even engage in role-playing activities.These games help children learn and grow while having fun through natural interaction with Yonbo.

Yonbo X1 Robot, Charging Station, Wristband remote control and Battery, Minigames kit, User Instruction Guide.

Right now, Yonbo is available in three colors: white, gray, and blue.

Right now, Yonbo is available in three colors: white, gray, and blue.

Battery provides 3.5 hours per 1-hour charge, ideal for daily use.

The robot is designed for home use and may be placed on tables, beds, or the floor. An automatic charging feature could cause the device to fall and get damaged, so it does not currently support automatic charging.

Start by checking the battery level—low power can sometimes cause the robot to move less smoothly. Next, look at the joints to see if anything is stuck; if you spot debris, power off the robot, clear it, and try again. If the issue continues, please get in touch with our support team and we’ll arrange a closer inspection.

If Yonbo freezes, speaks choppily, or repeats itself, try the following steps:Check Your Network Connection:Signal Stability:Poor or fluctuating network signals can cause speech delays or glitches. Move Yonbo closer to your Wi-Fi router and remove obstacles like walls or furniture. If using Wi-Fi, restarting your router or switching to another network (such as a mobile hotspot) can help. Yonbo supports both 2.4GHz and 5GHz bands; if 5GHz is unstable, switching to 2.4GHz often provides a more reliable connection.Bandwidth Usage:Other devices using the same network for downloads or streaming may reduce available bandwidth for Yonbo. Temporarily pausing these activities can help ensure smooth operation.Check Battery and Power:Low Battery:When Yonbo’s battery drops below 20%, performance may be reduced to save power, which can affect speech. Connect Yonbo to the charger and charge above 50%, then try again.Additional Tips:Restart Yonbo: Press and hold the power button to turn it off, then restart. This clears the temporary cache and often resolves minor software glitches.

First, make sure the charging cable is firmly plugged into both the robot and the outlet. Try using a different adapter or outlet to test. If the robot still doesn’t respond, the issue may be with the battery or charging port. Please snap a photo of what you see and reach out to us—we’ll help arrange a service check for you.

To provide you with a better user experience, Yonbo automatically updates its system when it powers on and connects to the network. This is mainly to fix existing bugs and add new features.

Our team actively listens to user feedback and guarantees at least one OTA update per month.

Please make sure the robot's battery is above 20% and it's connected to WiFi. The system will then automatically download and install the latest version. Do not turn off the power during the update to avoid interrupting the process.

Yonbo can move on surfaces like floors and carpets, as long as the ground is stable and flat. However, please avoid using it in sandy or wet environments to prevent damage to the wheels.

We’re sorry for any inconvenience.To help Yonbo understand you better, please speak clearly and slowly, and try to reduce background noise.Before troubleshooting further, please check whether Yonbo is connected to the network — without a stable connection, Yonbo won’t be able to recognize speech or perform other functions.If the issue continues, please share the exact commands you tried, and our team will further optimize Yonbo’s recognition logic.Yonbo is designed to continuously improve through silent updates, enhancing both language understanding and command interpretation.Over time, as you interact more, Yonbo will become increasingly accurate and responsive, providing a smoother and more enjoyable experience.

At this time, Yonbo works only with its built-in picture books. We’ll be adding new titles over time, so keep an eye out for updates!

Yonbo allows you to create multiple AI Characters, each a virtual persona customized based on the information you provide about your child. For the best experience, you can assign a unique AI Character to each child.As your child interacts with Yonbo, the AI Character’s memory grows, enabling it to understand your child better and provide more personalized and engaging interactions over time.Currently, only one AI Character can be active at a time. However, multiple children can still have ordinary conversations with Yonbo at the same time,

The AI Character isn’t just a profile — it’s a personal AI companion for you or your child. Based on the info you share, it understands, remembers, and adapts through conversation. If you have more than one child, please create a separate AI Character for each child. Each AI Character builds a one-to-one connection to provide the most personal experience possible.

To ensure the safety of children interacting with Yonbo and to prevent them from accessing inappropriate content on the internet, we have adopted a closed large model architecture. Therefore, it does not currently support internet search functions.

If your wristband isn’t working, please try the following steps:Check the battery:Ensure the wristband’s batteries have power. Low battery can affect performance.Activate control mode:Say “Control Mode” to the robot and wait until Yonbo confirms it has entered control mode.Pair the wristband:Press and hold the center of the wristband for about 3 seconds until the blue light stays on, indicating a successful connection.

You can adjust Yonbo’s volume through the Yonbo app:Open the app and tap the speaker icon on the main page to change the volume.ip: If the adjustment doesn’t take effect, make sure Yonbo is connected to the network. Only when online can the volume change successfully.

It is not currently possible to control the robot's movement via a mobile phone. It only supports voice interaction and control via the smart band.

Yonbo currently supports conversations in English. More languages and dialects are being developed and will be gradually released through future OTA updates.

The initial version currently only includes one voice option (default one), but we will release more options for you to choose from in the future.

You can manually enter your preferences (e.g., favorite music genres, chat topics) in the Home page of the app.In addition, Yonbo will learn your habits through continuous interaction — the more you use it, the better it understands you.

We recommend resetting the YONBO and freeze the AI character allows for rebinding. This will allow your family member or others to set it up as a new device and connect it to their WiFi.

Yonbo’s camera only turns on when triggered by specific voice commands. It may take photos during certain multi-modal recognition tasks, but all images are encrypted and processed securely. Nothing is saved on the device or stored for later use.

To protect your privacy, all conversations are fully encrypted, and chat history is not accessible. This ensures that your personal information remains secure at all times.

You can manage this directly in the app. Go to Account Settings → AI Character → Delete AI Character.Once deleted, all interaction records linked to you will be removed from Yonbo. Don’t worry—this will not affect the robot’s basic functions.

Your privacy is our top priority, and we take data security very seriously.Yonbo follows the data minimization principle—we only collect the essential data needed to support its core functions (such as speech-to-text), which helps minimize potential security risks. Importantly, we never use customer data for AI training.All data is processed and stored in the United States on AWS servers, with full compliance to strict industry standards and certifications. We also partner with Azure and Google, ensuring multiple layers of built-in security safeguards.Here’s how we protect your data:•All data transmissions are SSL-encrypted•Data is securely stored using MySQL, AWS S3, and MongoDB•Access is strictly controlled, requiring multi-factor verification (e.g., passwords + authentication codes)•Access rights are role-based, so only authorized personnel with specific roles can view certain dataWe’re committed to making Yonbo not only a smart companion for your family—but also a safe and trustworthy one.