Shipping Policy

Shipping Policy

At Yonbo, we’re committed to getting your AI companion to you quickly, safely, and with full transparency.

Shipping Timeline
  • For all orders, processing typically takes 2–3 business days (excluding weekends and holidays).
  • Estimated delivery within the United States: 5–7 business days, depending on your location.
    Shipping Coverage
    • Free shipping is available across the United States.
    • We now ship internationally to selected regions with additional shipping fees.

      All international orders are shipped via DDP (Delivered Duty Paid) — we cover all import duties and taxes, so the price you see is the final price you pay.

      Available regions:
      Japan, Republic of Korea, Singapore, Australia, New Zealand, Denmark, Sweden, Norway, Finland, Ireland, France, Netherlands, Belgium, Luxembourg, Germany, Italy, Switzerland, United Kingdom (UK), United Arab Emirates (UAE), Qatar, Spain.

      Shipping Methods & Fees
      • All orders are shipped via trusted carriers with tracking information provided.
      • Standard shipping (within the U.S.) is FREE.
      • Express shipping is available for ONLY $9.99, reducing delivery time to 2–3 business days.
        Customs and Duties

        • U.S. customers: No customs duties or import taxes apply.

        • International customers: We’ll handle all customs clearance and duties under DDP. No hidden fees or surprises at delivery.

        Shipping Confirmation
        • Once your order is dispatched, you will receive a confirmation email with tracking details to monitor your delivery.
        If you have any questions or concerns regarding shipping, please feel free to contact us at support@yonbo.ai — our team is happy to help.